Each piece at Pacha Ancestral Design is a wearable story—handmade clothing or accessories crafted using ancestral techniques passed down through generations in South America (Ecuador). From ponchos to bags and scarves, our products celebrate culture, sustainability, and artisan skill.

We use carefully sourced natural and eco-friendly materials such as:
• Alpaca wool
• Cotton
• Cabuya (agave fiber)
• Natural leather (in small-batch goods)
• Recycled polyester

Every fiber is chosen for its quality, sustainability, and connection to the Earth.

Our products are designed and handmade by Indigenous artisans in Ecuador, including us, using traditional methods like manual looms, plant-based dyes, and hand-stitching. Some products may involve soft, slow-speed machines to support production while still honoring ancestral craftsmanship.

Soft, breathable, and natural. Our alpaca wool is luxuriously warm yet lightweight. Cotton and cabuya offer texture and strength, while our blends maintain comfort and durability. You will feel the quality and the heart in every thread.

We provide detailed sizing on each product page. Many of our garments are designed for a relaxed, versatile fit that works across sizes. If you are unsure, feel free to reach out and we will be happy to help.

To keep your handmade piece in top shape:
• Hand wash or use a gentle cycle in cold water
• Lay flat to dry
• Avoid bleach or harsh chemicals
• For alpaca wool: use a mild detergent and avoid frequent washing to preserve the natural fibers

We accept all major payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Payments.

Please allow:
• Processing time: 2–5 business days
• Shipping time (within Canada): 3–10 business days
• International: Up to 14 business days, depending on destination

You will receive a confirmation and tracking number once your order is on its way.

We offer flat-rate or free shipping on orders over a certain amount (check our banner or cart for details).
We ship across Canada and the U.S.
Duties and taxes (for international orders) may apply and are the buyer's responsibility.

If you need to cancel or make a change, please contact us within 8 hours of placing your order. Once your item is shipped or in production, we may not be able to make changes, but we will do our best to help.

If your item arrives damaged, please email us within 3 days of delivery with a photo of the damaged item and we will arrange a replacement or refund.

We accept returns or exchanges within 14 days of delivery on unused items in original condition. Return shipping is at the customer’s expense unless the item was defective or incorrect.
Personalized or final sale items are not eligible for return.
To start a return, contact us and we will walk you through the steps.